Legal notice

Company Information

Company Name: Gianna Shoes d.o.o.
Registered Office: Samoborska cesta 145, 10000 Zagreb, Croatia
Company Registration Number (MB): 04648650
VAT / Identification Number (OIB): HR27743781662

Contact Information

Phone: +385 98 996 8721
E-mail: info@giannashoes.hr

Responsible Person

Director: Seherezada Azemina Molnár-Saračević

Bank Account Information

Bank Name: WISE
IBAN: BE85905566111306
SWIFT/BIC Code: TRWIBEB1XXX

Terms of Service

By accessing or using our online store, you agree to comply with and be bound by the following terms and conditions:

Products and Services

Detailed product descriptions, prices, and availability are provided on our website. We reserve the right to modify or discontinue any product without prior notice.

Ordering and Payment

Orders can be placed through our website. Accepted payment methods include credit cards and PayPal. All prices include VAT.

Shipping and Delivery

We deliver within Croatia and to selected international destinations. Shipping costs and delivery times vary depending on the destination and are displayed during checkout.

Returns and Refunds

Customers have the right to return products within 14 days of receipt, provided the products are unused and in their original packaging. Refunds will be processed within 14 days after receiving the returned goods.

Liability

Gianna Shoes d.o.o. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Privacy Policy

We are committed to protecting your privacy. Our privacy practices are outlined below:

Data Collection

We collect personal data necessary for processing orders, such as name, address, e-mail address, and payment information.

Data Usage

Personal data is used solely for order fulfillment, customer support, and, with your consent, marketing communications.

Data Sharing

We do not share personal data with third parties except with service providers involved in processing and delivering orders.

Data Security

Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, alteration, or destruction.

Cookies

Our website uses cookies to improve user experience and analyze website traffic. By using our website, you consent to our use of cookies.

Dispute Resolution

In the event of a dispute, customers may contact our customer support at info@giannashoes.hr. If the dispute cannot be resolved amicably, it may be referred to the competent consumer protection authorities or courts in Croatia.

Governing Law

These terms and conditions are governed by the laws of the Republic of Croatia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Croatian courts.

Contact Us

For any questions or concerns regarding this legal notice, please contact us:

E-mail: info@giannashoes.hr
Phone: +385 98 996 8721
Postal Address: Samoborska cesta 145, 10000 Zagreb, Croatia